Moving Day

• Strip your beds and make sure the bedding goes into a "Load Last" box.
• Make sure you or an authorized adult is on hand when the movers arrive. If you will have someone representing you make sure this person knows exactly what is to be done. This person may be asked to sign documents obligating you to charges.
• Gather all keys, alarm codes and garage door openers and hand them over to the new owners or real estate agent.
• Review all details and paperwork when the movers arrive. Accompany the driver as he or she inspects each piece of furniture with tags of identifying number. These numbers along with a detailed description of your goods at the time of loading will appear on the inventory.
• Provide the driver with clear directions to your new home, provide any new phone numbers, and include any numbers where you can be reached in transit.
• It is your responsibility to see that all of your belongings are loaded, so remain on the premises until loading is completed. To insure that nothing is left behind always do a final inspection of the premises. Do not sign any releases without completing this inspection.

Move In Day

• The driver will contact you or the destination agent at least 24 hours prior to expected arrival time. This allows enough time to locate you and begin preparation for unloading. It is your responsibility to contact the destination agent if you cannot be reached.
• Be sure you're there when the movers arrive. Plan to stay around while they unload in case they have any questions. If you cannot be there personally, be sure to authorize an adult to be your representative to accept delivery and pay the charges for you. Inform the destination agent of your chosen representative's name. Your representative will be asked to note any change in the condition of your goods noted on the inventory at the time of loading, and to note any items missing at the time of delivery.
• Have payment on hand for your moving charges. Unless other billing arrangements were made in advance, payment is required upon delivery in cash, traveler's checks, money order or cashier's check. Most of the time Personal checks are not accepted.
• It's a good idea to review your floor plan so you can tell the movers where to place your furniture and appliances. Plan to be available to direct them as they unload. To prevent possible damage, televisions, stereos, computers, other electronic equipment and major appliances should not be used for 24 hours after delivery, allowing them time to adjust to room temperature.
• By signing the inventory sheet, you are acknowledging the receipt of all items listed. Document any loss or damage on the inventory sheet and report this to the van line agent at destination, immediately. Make sure you have your reference number when calling the van line agent for questions or concerns. You will also be asked to sign the bill of lading and pack/unpack certificate.
• Check to make sure the utilities have been connected, and follow up on any delays.
• Make sure your phone is connected. Ideally, you should have the Phone Company hook it up the day before "Move In Day."
• Confine your pets to an out-of-the-way room to help keep them from running away or becoming agitated by all of the activity.